Privacy Policy

Introduction

Thugs Life Shisha ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thugslifeshisha.com and make purchases from our online store.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

1. Personal Information

We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us. This includes:

• Full name (first and last name)
• Email address
• Phone number
• Shipping and billing address (street, city, state, ZIP code, country)
• Account password (stored in encrypted format)
• Order history and transaction details

2. Payment Information

When you make a purchase, your payment is processed securely through Razorpay, our third-party payment gateway. We do not store your credit card numbers, debit card numbers, UPI IDs, or net banking credentials on our servers. All payment data is handled directly by Razorpay in compliance with PCI-DSS standards.

3. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information (operating system, screen resolution)
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery
• To create and manage your user account
• To process payments securely via Razorpay
• To communicate with you about your orders, account, or inquiries
• To send order confirmations, shipping updates, and invoices
• To improve our website, products, and customer service
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations and enforce our terms

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Payment Processor (Razorpay): To process your transactions securely
• Shipping Partners: To deliver your orders to the correct address
• Legal Authorities: If required by law, regulation, or court order
• Service Providers: Trusted third parties who assist in operating our website (e.g., hosting, analytics), bound by confidentiality agreements

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your login session and cart items
• Understand how you use our website (analytics)
• Provide a personalized shopping experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted password storage using industry-standard hashing algorithms
• Secure payment processing through PCI-DSS compliant Razorpay gateway
• Regular security audits and monitoring
• Restricted access to personal data on a need-to-know basis

While we strive to protect your personal information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain your information as necessary to:

• Comply with our legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Maintain order history for your reference

If you wish to delete your account, please contact us at thugsshisha@gmail.com and we will remove your data within 30 days, except where retention is required by law.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise any of these rights, please contact us at thugsshisha@gmail.com.

Third-Party Links

Our website may contain links to third-party websites (such as social media pages, payment gateways, and map services). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.